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SALES REGULATIONS AND TICKET PRE-SALES: SERVICES FOR MUSEUMS, MONUMENTS AND EVENTS/EXHIBITIONS

Please read carefully the terms and conditions below because they regulate any resulting sales contract or ticket pre-sales. These general conditions oversee the sales of tickets and services (by services we mean didactic, booked tour access, etc.) for museums, monuments and events/exhibitions issued by CoopCulture, as well as those on behalf of the monuments' governing bodies or the event organisers. Even if any law should render any of these regulations inapplicable, the others will still be fully effective.

1. Technical stages for concluding the contract

1.1 All customers/visitors must have a valid ticket (or entrance pass) to access the monument or the event location.

1.2 The entrance pass must be purchased through sales channels operated by CoopCulture or by those authorised by CoopCulture for marketing thereof. If the customer/visitor ticket was purchased by other that those indicated above, or if the ticket was lost, stolen, duplicated or obtained not according to these regulations, the customer/visitor is not authorised to access the monument or event location, and he could be obliged to leave.

1.3 In no case can CoopCulture replace the ticket if it has been mislaid, lost, deteriorated, damaged or destroyed, or if the ticket was stolen or is partially illegible.

1.4 In no case can a ticket purchased in advance be issued in return for payment or be used for intermediation.

1.5 CoopCulture reserves the right to retract, modify, suspend or interrupt any function or service for technical and/or organisational reasons, or by request of the monuments' governing bodies, the event organisers or the authorities appointed to maintain order and public safety. In this case, the customer/visitor can request a substitution or reimbursement of the purchased ticket from CoopCulture, giving up – with the pre-sales service request - any further claim for damages, whether financial or not. In any case, CoopCulture is not liable for expenses or damage, direct or indirect, of any kind, that the customer/visitor suffered with regard to the ticket sale and included services.

1.6 For safety reasons, CoopCulture reserves the right to apply limitations and exclusions to the payment instruments that the customer/visitor can use to purchase the ticket and included services.

1.7 The ticket price is shown on the ticket itself, including the pre-sales rights applied by CoopCulture.

1.8 On each sales transaction, and in addition to pre-sales rights, CoopCulture can apply service commissions according to agreements with the organisers.

1.9 The services purchased are not reimbursable for any reason or cause, barring exceptional cases that can be imputable directly and exclusively to CoopCulture.

1.10 In the case of internet sales, the customer/visitor can choose between picking up the ticket at the monument's ticket sales booth or event location on the day of the event, or, where CoopCulture has made it possible to do so, print out the entrance pass at home. In addition, but only in these cases foreseen and approved by CoopCulture, and for customer/visitors who request it, the entrance pass can be downloaded directly to a smartphone.

1.11 To buy tickets and services via telephone and internet, credit cards indicated in the information notes are accepted, meaning an integral part of these regulations.

1.12 When buying reduced or free tickets via telephone or internet, the customer/visitor is expected to show adequate documentation indicating the right to use the required facility at the ticket office or to the access control staff.

1.13 When buying via telephone or internet, the customer/visitor is expected to verify that the booking, which will have been confirmed by email, is correct. Any inaccuracies encountered, or in the case of a confirmation email not received, must be immediately reported to the CoopCulture contact center at the telephone number used for the purchase, or to the email address This email address is being protected from spambots. You need JavaScript enabled to view it.  showing the necessary changes/integrations. No further changes can be requested later at either the call center or the ticket offic

1.14 The booking confirmation and purchase made must be shown at the ticket office, either in hard copy or electronically.

2. Archiving and access conditions

2.1 The personal data gathered in the purchase stage will be held by CoopCulture only for the time needed for relinquishment of administrative and management obligations for sale purchase of entrance tickets, and will not be communicated or passed to third parties. Requests for access to, rectification and cancellation of personal data can be addressed, free of charge, to This email address is being protected from spambots. You need JavaScript enabled to view it.

3. Technical means for error correction

3.1In case of errors during the purchasing procedure via internet, you must get in touch with the contact center in a timely manner by sending them an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

4. Code of behaviour

4.1 In the manner of ethical principles of transparency and correctness towards all its interlocutors, CoopCulture offers a range of top quality services, distributed according to organisational means aimed at guaranteeing protection to its members, employees and customers.

4.2 Pursuant to Legislative Decree of 8 June 2001 no. 231, CoopCulture has adopted a Code of Ethics that can be consulted via prior request at This email address is being protected from spambots. You need JavaScript enabled to view it.

5. Available languages other than Italian

5.1 The following regulations, like all the information relating to the monument or museum sites, or Exhibitions/Events, are available in English as well as in Italian.

6. Instruments for dispute settlement

6.1 For all civil disputes relating to the conclusion of a ticket purchase contract, the court of jurisdiction is that of the place of residence of the customer/visitor who is the consumer (if in Italy – art. 63 of the consumer's code). Before presenting a case to the court, the customer/visitor can try to settle amicably using the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.  

6.2 For complaints, the email address is: This email address is being protected from spambots. You need JavaScript enabled to view it.